Please note that downgrading to older version of our plugins is not supported and rollback to previous version to ensure plugins' compatibility may not be possible or may cause serious problems so please make sure you choose the correct versions and be sure to have a full database backup before upgrading.
If you are experiencing problems creating a Program from an imported file which stops loading or you are seeing errors exporting your Program to a file similar to those captured in the image below, it may mean that the versions of the BigPicture/BigGantt and BigTemplate plugins are incompatible.
How to ensure compatibility
This Documentation Article refers to the rework of the BigTemplate introduced in version 2.5.0. Generally the rule of thumb is to always keep your plugins up to date. Nevertheless, before upgrading your app it is necessary to make sure that the other two are also up to date. It is not only a good idea because of lack of compatibility issues but also the latest bug-fixing and functionality improvements.
If for some reason updating BigPicture/BigGantt is not a trivial matter in your organization, then to ensure compatibility always choose the version of BigTemplate plugin that was released at the same time as the version of the BigPicture/BigGantt plugin currently in use 1.
1 This exception is applicable until the next main BigPicture/BigGantt release is out. Bug-fix (patch) releases should still ensure compatibility.
Versioning of main releases is usually of the following format x.x.0 (ends with zero). Example: BigPicture 8.0.0 or BigPicture 7.2.0.
A couple examples:
- BigPicture 8.0.0 (main release) released on 2020-09-22 and BigTemplate 3.6.2 released on 2020-05-19 are installed. The plugins are not compatible because the date BigTemplate was released is earlier than BigPicture's release date.
- BigPicture 8.0.0 (main release) released on 2020-09-22 and BigTemplate 3.6.3 (main release) released on the same day are installed. The plugins are compatible because the date these two were released is exactly the same.
- BigPicture 8.0.0 (main release) released on 2020-09-22 and BigTemplate 3.6.4 released on 2020-10-01 are installed. The plugins are still compatible.
- BigPicture 8.0.2 (bug-fix release) released on 2020-09-30 and BigTemplate 3.6.3 (main release) released on 2020-09-22 are installed. The plugins are still compatible.
How to check which version is the right one?
The easiest source of information is our Atlassian Marketplace page:
A short extract from these pages can be found below:
4.7.1 Jira Data Center 7.0.0 - 8.6.1 2020-01-15 Bug Fixes
4.7.1 Jira Server 7.0.0 - 8.6.1 2020-01-15 Bug Fixes
4.7.2 Jira Data Center 7.0.0 - 8.6.1 2020-01-20 Bug Fix
4.7.2 Jira Server 7.0.0 - 8.6.1 2020-01-20 Bug Fix
4.7.3 Jira Data Center 7.0.0 - 8.6.1 2020-01-21 Bug Fix
4.7.3 Jira Server 7.0.0 - 8.6.1 2020-01-21 Bug Fix
4.7.4 Jira Data Center 7.0.0 - 8.6.1 2020-01-23 Bug Fix
4.7.4 Jira Server 7.0.0 - 8.6.1 2020-01-23 Bug Fix
The versions below are no longer supported. Please update your plugins.
|2.7.2-jira7Jira Server 7.0.0 - 7.10.1 2018-06-12 Improvements & Bug Fixes|
In case of any problems
If you are still having trouble following these steps or your problem is more complicated you are always welcome to contact our helpful Support Team via the Service Desk. They are always more than happy to help. Please note, that in order to speed up the analysis of similar issues it is a good idea to enable fine grained logs for both plugins BigGantt/BigPicture and BigTempate, then try to reproduce the issue and send the support team the log file you produced.