If you are experiencing problems creating a Program from an imported file which stops loading or you are seeing errors exporting your Program to a file similar to those captured in the image below, it may mean that the versions of the BigPicture/BigGantt and BigTemplate plugins are incompatible.
How to ensure compatibility
This Documentation Article refers to the rework of the BigTemplate introduced in version 2.5.0. Generally the rule of thumb is to always keep your plugins up to date. Nevertheless, before upgrading your app it is necessary to make sure that the other two are also up to date. It is not only a good idea because of lack of compatibility issues but also the latest bug-fixing and functionality improvements. If for some reason updating the plugin is not a trivial matter in your organization, then to ensure compatibility always choose the version of BigTemplate plugin that was released at the same time as the version of the Big Picture/BigGantt plugin currently in use.
How to check which version is the right one?
The easiest source of information is our Atlassian Marketplace page:
A short extract from these pages can be found below:
In case of any problems
If you are still having trouble following these steps or your problem is more complicated you are always welcome to contact our helpful Support Team at firstname.lastname@example.org. They are always more than happy to help. Please note, that in order to speed up the analysis of similar issues it is a good idea to enable fine grained logs for both plugins BigGantt/BigPicture and BigTempate, then try to reproduce the issue and send the support team the log file you produced.