Search

Categories
 BigPicture

About BigPicture

BigPicture installation and updates

Quick start with BigPicture

BigPicture Sizing Guide

Cloud vs. Server - Key Differences in BigPicture on These Platforms

BigPicture Export

Progress Tracking

Tutorials and tips

Integrations

 BigPicture 7.10 and earlier

Concept of a Program

Setting up BigGantt and BigPicture to support next-gen projects


 BigPicture release notes

BigPicture Cloud Backlog

 BigGantt

About BigGantt

BigGantt installation and updates

Cloud vs. Server - Key Differences in BigPicture on These Platforms

 BigGantt release notes

Shortcuts
 Release notes
 BigPicture
 Jira Cloud

 Jira Server

 Trello

 BigPicture Enterprise
 Jira Cloud

 Jira Server

 BigGantt
 Jira Cloud

 Jira Server

 BigTemplate
 Jira Cloud

 Jira Server

Knowledge Base

Tutorials and tips

Trust Center

BigPicture 8 is here!

Discover the landmark edition of the Atlassian Marketplace top-selling app! The new version is available to all Server and Data Center users. The release for Cloud will follow soon. Visit BigPicture 8 Documentation to learn more about it.

When?

In case you are experiencing problems which prevent our plugin from starting please follow these guidelines to extract Jira Support zip that we can analyse while troubleshooting.

The procedure

  • Go to: Jira Administration >> System >> Logging and profiling
  • Mark the logs with something like "Logs for BigPicture support". This helps the team find the relevant logs easily so please do not skip this step. Thank you (smile)
  • Find the "configure logging level for another package" link, click it and set the "DEBUG" level for "com.softwareplant" package see the screenshot:

  • Try to reproduce the problem(depending on your specific case it can be reinstalling the plugin etc..) Our helpful Support staff will provide more detailed guidelines in that respect.
  • Download the log from: Jira Administration >> System >> Troubleshooting and support tools >> create support zip
  • Please consider limiting the log file according the the following guidelines:

  • Finally, attach the extracted file along with the phrase you used for marking the logs and the date you created the support zip so that the team can analyse it.
Please remember to switch back to WARN as it impacts performance.

In case your problems are more complex

In case you are having problems of more complicated nature you are always welcome to contact us at support@softwareplant.com or through our customer portal here

HIGHLIGHTS

  • No labels