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 BigPicture

About BigPicture

BigPicture installation and updates

Quick start with BigPicture

BigPicture Sizing Guide

Cloud vs. Server - Key Differences in BigPicture on These Platforms


BigPicture Export

Progress Tracking

Tutorials and tips

Integrations

 BigPicture release notes

BigPicture Cloud Backlog

 BigGantt

About BigGantt

BigGantt installation and updates

BigGantt Cloud Backlog

Cloud vs. Server - Key Differences in BigPicture on These Platforms

 BigGantt release notes

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 BigPicture
 Jira Cloud

 Jira Server

 Trello

 BigGantt
 Jira Cloud

 Jira Server

 BigTemplate
 Jira Cloud

 Jira Server

 BigPicture Enterprise
 Jira Cloud

 Jira Server

Knowledge Base

Tutorials and tips


  1. Node.js installation and version.
    1. In order to use image export capability you must have Node.js installed on your server. Please go to this page for more instructions.
      It's crucial to use Node.js starting from version 8.16.2 or above.


  2. NPM installation and version.
    1. Execute command npm -v on the machine where Jira Server is running. This command should return a NPM version number.
    2. If above command returns error then you probably don't have NPM installed correctly. NPM should be installed with Node.js and if it's not try to reinstall Node.js using the link from first point.
      It's crucial to use NPM starting from version 6.4.1 or above.


  3. Puppeteer visibility.
    1. Go to node global module directory (NGMD) ( you can execute the following command:  npm root --quiet -g to get global module directory path ).
    2. In NGMD you should have puppeteer dir, enter this directory.
    3. Execute command: npm link puppeteer 
    4. Go to your Jira Temp dir ( if you don't know the path go to Getting the path of Jira temp directory section below )
    5. Execute command: npm link puppeteer 


  4. Temp directory write permission.
    1. Go to your Jira Temp dir ( if you don't know the path go to Getting the path of Jira temp directory section below )
    2. Make sure that the user who runs Jira ( by default it is a user named Jira ) has permissions to create files in this directory.
    3. Execute the following command: chmod +w path/to/temp/dir


  5. Temp directory read permission.
    1. Go to your Jira Temp dir ( if you don't know the path go Getting the path of Jira temp directory section below )
    2. Make sure that the user who runs Jira ( by default it is a user named Jira ) has permissions to create files in this directory.
    3. Execute the following command: chmod +r path/to/temp/dir

If you experience any problems with the export to PDF using BigTemplate feel free to contact our Support Team using our Service Desk Portal or by sending an email to support@softwareplant.com


Getting the path of Jira temp directory:

  1. Go to Jira → System → System Info
  2. Search for the following text: java.io.tmpdir
  3. Value of this property is temp directory path, e.g. /opt/atlassian/jira/temp







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