Categories

About BigPicture

BigPicture installation and updates

Quick start with BigPicture

BigPicture Sizing Guide

Cloud vs. Server - Key Differences in BigPicture on These Platforms

BigPicture Export

Progress Tracking

Tutorials and tips

Integrations

Concept of a Program

Setting up BigGantt and BigPicture to support next-gen projects


BigPicture Cloud Backlog

About BigGantt

BigGantt installation and updates

Cloud vs. Server - Key Differences in BigPicture on These Platforms

Shortcuts

Knowledge Base

Tutorials and tips

Trust Center

BigPicture 8 is here!

Discover the landmark edition of the Atlassian Marketplace top-selling app! The new version is available to all Cloud, Server and Data Center users. Visit BigPicture 8 Documentation to learn more about it.

If you are seeing the following message whilst trying to access either BigGantt or BigPicture for Jira Cloud, steps given below need to be done on your end in order to retrieve an access to the plugin.

Steps to-do:

  1. Go to Settings –> System –> Global permissions
  2. Scroll down to 'Grant Permission' section wherein you need to select 'atlassian-addons-admin' Group.

  3. Steps:
    1. From the "Grant" drop-down select - Browse users and groups.
    2. From the "Group" drop-down select - atlassian-addons-admin.
    3. Click "Add" button below.  
    Repeat for Share dashboards and filters.

    You can see that the permissions above have been updated. 

  4. If the "BigGantt/BigPicture needs access!" message still appears, reinstall the plugin (go to Apps drop-down at the top > Manage your apps).

    If by any chance the problem still occurs on your end do not hesitate to contact our support team via the Service Desk.