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Cloud vs. Server - Key Differences in BigPicture on These Platforms

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 BigPicture 7.10 and earlier

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Setting up BigGantt and BigPicture to support next-gen projects


 BigPicture release notes

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Cloud vs. Server - Key Differences in BigPicture on These Platforms

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Knowledge Base

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Trust Center

BigPicture 8 is here!

Discover the landmark edition of the Atlassian Marketplace top-selling app! The new version is available to all Cloud, Server and Data Center users. Visit BigPicture 8 Documentation to learn more about it.

The Data Center deployment option is designed for high availability and performance at scale when hosting Atlassian applications in your own data center. Pur plugins should run flawlessly no them, but a workaround to enable BigPicture right after installation may be needed (per this info).

This Knowledge Base article was written specifically for the Atlassian Server platform. Due to the Restricted functions in Atlassian Cloud apps, the contents of this article cannot be applied to Atlassian Cloud applications.

Problem

After installing BigPicture Plugin for JIRA add-on, the plugin has been disabled.

The following appears in the atlassian-jira.log:

 

2015-11-27 07:29:45,694 ThreadPoolAsyncTaskExecutor::Thread 36 ERROR xx xx xx xxx /rest/plugins/1.0/ [jira.server.hibernate.JIRADatabaseConfiguration] JIRADataSource reading database configuration problem. JIRA home location: /path/to/shared_home
java.net.MalformedURLException: /path/to/shared_home/dbconfig.xml (No such file or directory)
    at org.dom4j.io.SAXReader.read(SAXReader.java:221)
    at eu.softwareplant.ganttlib.adapter.jira.server.hibernate.JIRADatabaseConfiguration.initXMLDocument(JIRADatabaseConfiguration.java:83)

 

Diagnosis

Known occurances:

  • JIRA DC 6.4.12 + BigPicture Plugin for JIRA v3.1.0-jira6

Cause

The add-on is trying to read the database configuration but it couldn't find the db configuration file in the shared home directory (via /path/to/shared_home) path. In the JIRA DC installation, dbconfig.xml is not required to be in the shared home directory.

Workaround 

Copy JIRA dbconfig.xml to /path/to/shared_home/ path and restart JIRA