About BigPicture

BigPicture installation and updates

Quick start with BigPicture

BigPicture Sizing Guide

Cloud vs. Server - Key Differences in BigPicture on These Platforms

BigPicture Export

Progress Tracking

Tutorials and tips


 BigPicture 7.10 and earlier

Concept of a Program

Setting up BigGantt and BigPicture to support next-gen projects

 BigPicture release notes

BigPicture Cloud Backlog


About BigGantt

BigGantt installation and updates

Cloud vs. Server - Key Differences in BigPicture on These Platforms

 BigGantt release notes

 Release notes
 Jira Cloud

 Jira Server


 BigPicture Enterprise
 Jira Cloud

 Jira Server

 Jira Cloud

 Jira Server

 Jira Cloud

 Jira Server

Knowledge Base

Tutorials and tips

Trust Center

BigPicture 8 is here!

Discover the landmark edition of the Atlassian Marketplace top-selling app! The new version is available to all Cloud, Server and Data Center users. Visit BigPicture 8 Documentation to learn more about it.

Next-Gen Disclaimer

Due to the cloud platform architecture, the Team-managed projects are not fully supported. You can find more information here.

We advise using standard scrum projects. Here is a quick instruction on which project type to select.

If you spot similar warnings, it would usually mean that you need to add missing custom fields to your project screens.

Identifying missing fields

First of all, you need to identify the numbers of your custom fields, so find the name of the numbered custom fields used by the plugin. These fields have different numbers for different instances, so you have to pay attention to your 'Program warnings' screen, which gives you the 'Project key' and the 'customfield_number' you need to look after.

Now go to Settings >> Add-ons >> BigPcture/BigGantt Task configuration menu on the left and find the fields.

You might want to use CTRL+F to find it.

It may be necessary to expand the drop-down options to find the right custom field. If your program is using per-project configuration, please remember to check the correct Task configuration custom fields.

Adding missing fields to your project

Once you know what your fields are, you have to add these fields to the screens of your project.

Go to your projects in Jira and choose the project identified by the KEY you see in the error prompt.

Choose an issue, open it in a new browser tab.

From the 'Admin' drop-down menu, choose 'Where is my field?'.

Start typing the name of the field related to your error and choose it from the options displayed.

Once you get the dialog box, scroll down the prompt and click the "Scrum Default Issue Screen" link next to the red [X] icon (or another screen to set your particular configuration).

It will take you to the "Issues Configuration screen."

Here, you need to add the name of the field related to your error as stated in the bottom 'Select Field' input.

Be sure to add all your missing fields.

Clearing the error log

The final step is to click the 'Clear log' button as soon as the pop-up error message appears again.

If you still need more information, you can find detailed documentation in this article.

In case you still have problems

Finally, you can always contact our helpful support via the Service Desk.