A backup of the App creates a dump of the application database only. 

It does not include Jira issue data (Jira backup is a separate process that results in a creation of a Jira backup file). 

Step by step instructions

Jira backup vs App restore

Jira and BigPicture store their data separately. 

Creating a dump of the App data IS NOT a Jira backup. 

BigPicture App Configuration > Advanced > Database dumps allows you to create (and download) a backup of the state of the BigPicture App.

How does a "restore" work?

An App restore overwrites current app data and replaces it with the state saved in the dump. There is no possibility of merging two different states of the app:

  • you can't combine two dumps
  • you can't amend an existing state