As a general rule, make sure that all SoftwarePlant plugins are always up to date to ensure compatibility. 

With version 8.0.19, release versions have been equalized - BigTemplate version matches BigPicture and BigGantt versions.

For example, if you are using BigPicture/BigGantt 8.0.19, the compatible version of BigTemplate is 8.0.19.

 Click here to expand...


Please note that downgrading to older version of our plugins is not supported and rollback to a previous version (to ensure plugins' compatibility) may not be possible or may cause serious problems. Please make sure you choose the correct versions and be sure to have a full database backup before upgrading.

BigPicture/BigGantt compatibility with BigTemplate

If you are experiencing problems when importing a file (things stop loading or you see errors) or exporting your data to a file, it may mean that the versions of the BigPicture/BigGantt and BigTemplate plugins are incompatible.

How to check which version is the right one?

The release versions should match. BigTemplate version should not be newer than the BigPicture or BigGantt versions. The easiest source of information is our Atlassian Marketplace page:

BigGantt - https://marketplace.atlassian.com/apps/1213016/biggantt-neat-gantt-chart/version-history

BigPicture - https://marketplace.atlassian.com/apps/1212259/bigpicture-for-ppm-project-management/version-history

BigTemplate - https://marketplace.atlassian.com/apps/1215229/bigtemplate/version-history

A short extract from these pages can be found below:

BigPictureBigGanttBigTemplate
  • 8.0.25 Jira Data Center 7.0.0 - 8.17.0 2021-05-27 Bug Fixes & Improvements
  • 8.0.25 Jira Server 7.0.0 - 8.17.0 2021-05-27 Bug Fixes & Improvements
  • 8.0.25 Jira Data Center 7.0.0 - 8.17.0 2021-05-27 Bug Fixes & Improvements
  • 8.0.25 Jira Server 7.0.0 - 8.17.0 2021-05-27 Bug Fixes & Improvements
  • 8.0.25 Jira Data Center 7.0.0 - 8.17.0 2021-05-27
  • 8.0.25 Jira Server 7.0.0 - 8.17.0 2021-05-27 
  • 8.0.24 Jira Data Center 7.0.0 - 8.16.1 2021-05-10 Bug Fixes & Improvements
  • 8.0.24 Jira Server 7.0.0 - 8.16.1 2021-05-10 Bug Fixes & Improvements
  • 8.0.24 Jira Data Center 7.0.0 - 8.16.1 2021-05-10 Bug Fixes & Improvements
  • 8.0.24 Jira Server 7.0.0 - 8.16.1 2021-05-10 Bug Fixes & Improvements
  • 8.0.24 Jira Data Center 7.0.0 - 8.16.1 2021-05-10 
  • 8.0.24 Jira Server 7.0.0 - 8.16.1 2021-05-10 
  • 8.0.23 Jira Data Center 7.0.0 - 8.16.1 2021-04-19 Bug Fixes
  • Jira Server 7.0.0 - 8.16.1 2021-04-19 Bug Fixes
  • 8.0.23 Jira Data Center 7.0.0 - 8.16.1 2021-04-19 Bug Fixes
  • 8.0.23 Jira Server 7.0.0 - 8.16.1 2021-04-19 Bug Fixes
  • 8.0.23 Jira Data Center 7.0.0 - 8.16.1 2021-04-19
  • 8.0.23 Jira Server 7.0.0 - 8.16.1 2021-04-19 
  • 8.0.22 Jira Data Center 7.0.0 - 8.16.1 2021-03-22 Bug Fixes
  • 8.0.22 Jira Server 7.0.0 - 8.16.1 2021-03-22 Bug Fixes
  • 8.0.22 Jira Data Center 7.0.0 - 8.16.1 2021-03-22 Bug Fixes
  • 8.0.22 Jira Server 7.0.0 - 8.16.1 2021-03-22 Bug Fixes
  • 8.0.22 Jira Data Center 7.0.0 - 8.16.1 2021-03-22
  • 8.0.22 Jira Server 7.0.0 - 8.16.1 2021-03-22
  • 8.0.21 Jira Data Center 7.0.0 - 8.15.0 2021-02-26 Bug Fixes
  • 8.0.21 Jira Server 7.0.0 - 8.15.0 2021-02-26 Bug Fixes
  • 8.0.21 Jira Data Center 7.0.0 - 8.15.0 2021-02-26 Bug Fixes
  • 8.0.21 Jira Server 7.0.0 - 8.15.0 2021-02-26 Bug Fixes
  • 8.0.21 Jira Data Center 7.0.0 - 8.15.0 2021-02-26
  • 8.0.21 Jira Server 7.0.0 - 8.15.0 2021-02-26
  • 8.0.20 Jira Data Center 7.0.0 - 8.15.0 2021-02-09 Bug Fixes
  • 8.0.20 Jira Server 7.0.0 - 8.15.0 2021-02-09 Bug Fixes
  • 8.0.20 Jira Data Center 7.0.0 - 8.15.0 2021-02-09 Bug Fixes
  • 8.0.20 Jira Server 7.0.0 - 8.15.0 2021-02-09 Bug Fixes
  • 8.0.20 Jira Data Center 7.0.0 - 8.15.0 2021-02-09 Compatibilty with BigPicture 8.0.20
  • 8.0.20 Jira Server 7.0.0 - 8.15.0 2021-02-09 Compatibilty with BigPicture 8.0.20
  • 8.0.19 Jira Data Center 7.0.0 - 8.14.1 2021-01-29 Bug Fixes & Improvements
  • 8.0.19 Jira Server 7.0.0 - 8.14.1 2021-01-29 Bug Fixes & Improvements
  • 8.0.19 Jira Data Center 7.0.0 - 8.14.1 2021-01-29 Bug Fixes & Improvements
  • 8.0.19 Jira Server 7.0.0 - 8.14.1 2021-01-29 Bug Fixes & Improvements
  • 8.0.19 Jira Data Center 7.0.0 - 8.14.1 2021-01-29 Compatibilty with BigPicture 8.0.19
  • 8.0.19 Jira Server 7.0.0 - 8.14.1 2021-01-29 Compatibilty with BigPicture 8.0.19
  • 8.0.18 Jira Data Center 7.0.0 - 8.14.0 2020-12-29 Bug Fixes & Improvements
  • 8.0.18 Jira Server 7.0.0 - 8.14.0 2020-12-29 Bug Fixes & Improvements
  • 8.0.18 Jira Data Center 7.0.0 - 8.14.0 2020-12-29 Bug Fixes & Improvements
  • 8.0.18 Jira Server 7.0.0 - 8.14.0 2020-12-29 Bug Fixes & Improvements
  • 8.0.8 Jira Data Center 7.0.0 - 8.14.0 2020-12-29 Compatibilty with BigPicture 8.0.18
  • 8.0.8 Jira Server 7.0.0 - 8.14.0 2020-12-29 Compatibilty with BigPicture 8.0.18
  • 8.0.16 Jira Data Center 7.0.0 - 8.14.0 2020-12-07 Bug Fixes
  • 8.0.16 Jira Server 7.0.0 - 8.14.0 2020-12-07 Bug Fixes
  • 8.0.15 Jira Data Center 7.0.0 - 8.14.0 2020-12-01 Bug Fixes
  • 8.0.15 Jira Server 7.0.0 - 8.14.0 2020-12-01 Bug Fixes
  • 8.0.14 Jira Data Center 7.0.0 - 8.13.1 2020-11-30 Bug Fixes & Improvements
  • 8.0.14 Jira Server 7.0.0 - 8.13.1 2020-11-30 Bug Fixes & Improvements
  • 8.0.13 Jira Data Center 7.0.0 - 8.13.1 2020-11-27 Bug Fixes & Improvements
  • 8.0.13 Jira Server 7.0.0 - 8.13.1 2020-11-27 Bug Fixes & Improvements
  • 8.0.16 Jira Data Center 7.0.0 - 8.14.0 2020-12-07 Bug Fixes
  • 8.0.16 Jira Server 7.0.0 - 8.14.0 2020-12-07 Bug Fixes
  • 8.0.15 Jira Data Center 7.0.0 - 8.14.0 2020-12-01 Bug Fixes
  • 8.0.15 Jira Server 7.0.0 - 8.14.0 2020-12-01 Bug Fixes
  • 8.0.14 Jira Data Center 7.0.0 - 8.13.1 2020-11-30 Bug Fixes
  • 8.0.14 Jira Server 7.0.0 - 8.13.1 2020-11-30 Bug Fixes
  • 8.0.13 Jira Data Center 7.0.0 - 8.13.1 2020-11-27 Bug Fixes
  • 8.0.13 Jira Server 7.0.0 - 8.13.1 2020-10-27 Bug Fixes
  • 8.0.6 Jira Data Center 7.0.0 - 8.13.1 2020-11-27 Compatibilty with BigPicture 8.0.13 and 8.0.14
  • 8.0.6 Jira Server 7.0.0 - 8.13.1 2020-11-27 Compatibilty with BigPicture 8.0.13 and 8.0.14
  • 8.0.6 Jira Data Center 7.0.0 - 8.13.0 2020-10-26 Bug Fixes
  • 8.0.6 Jira Server 7.0.0 - 8.13.0 2020-10-26 Bug Fixes
  • 8.0.6 Jira Data Center 7.0.0 - 8.13.0 2020-10-26 Bug Fixes
  • 8.0.6 Jira Server 7.0.0 - 8.13.0 2020-10-26 Bug Fixes
  • 8.0.5 Jira Data Center 7.0.0 - 8.13.0 2020-10-26 Bug Fixes
  • 8.0.5 Jira Server 7.0.0 - 8.13.0 2020-10-26 Bug Fixes
  • 8.0.5 Jira Data Center 7.0.0 - 8.13.0 2020-10-21 Bug Fixes
  • 8.0.5 Jira Server 7.0.0 - 8.13.0 2020-10-21 Bug Fixes
  • 8.0.5 Jira Data Center 7.0.0 - 8.13.0 2020-10-21 Bug Fixes
  • 8.0.5 Jira Server 7.0.0 - 8.13.0 2020-10-21 Bug Fixes
  • 8.0.4 Jira Data Center 7.0.0 - 8.13.0 2020-10-22 Bug Fixes
  • 8.0.4 Jira Server 7.0.0 - 8.13.0 2020-10-22 Bug Fixes
  • 8.0.3 Jira Data Center 7.0.0 - 8.13.0 2020-10-07 Bug Fixes
  • 8.0.3 Jira Server 7.0.0 - 8.13.0 2020-10-07 Bug Fixes
  • 8.0.3 Jira Data Center 7.0.0 - 8.13.0 2020-10-07 Compose stunning timelines: Gantt charts and agile roadmaps
  • 8.0.3 Jira Server 7.0.0 - 8.13.0 2020-10-07 Compose stunning timelines: Gantt charts and agile roadmaps
  • 3.6.5 Jira Data Center 7.0.0 - 8.13.0 2020-10-07 Compatible with BigPicture 8.0.3
  • 3.6.5 Jira Server 7.0.0 - 8.13.0 2020-10-07 Compatible with BigPicture 8.0.3
  • 8.0.2 Jira Data Center 7.0.0 - 8.12.2 2020-09-30 Bug Fixes
  • 8.0.2 Jira Server 7.0.0 - 8.12.2 2020-09-30 Bug Fixes
  • 8.0.1 Jira Data Center 7.0.0 - 8.12.2 2020-09-25 Bug Fixes
  • 8.0.1 Jira Server 7.0.0 - 8.12.2 2020-09-25 Bug Fixes
  • 8.0.0 Jira Data Center 7.0.0 - 8.12.2 2020-09-22 Take your Portfolio, Project, and Product Management to the next level!
  • 8.0.0 Jira Server 7.0.0 - 8.12.2 2020-09-22 Take your Portfolio, Project, and Product Management to the next level!

  • 3.6.4 Jira Data Center 7.0.0 - 8.12.2 2020-10-01 Compatible with BigPicture 8.0.2
  • 3.6.4 Jira Server 7.0.0 - 8.12.2 2020-10-01 Compatible with BigPicture 8.0.2
  • 3.6.3 Jira Data Center 7.0.0 - 8.12.2 2020-09-22 Improvments
  • 3.6.3 Jira Server 7.0.0 - 8.12.2 2020-09-22 Improvments

In case of any problems

If you are still having trouble following these steps or your problem is more complicated you are always welcome to contact our helpful Support Team via the Service Desk. They are always more than happy to help. Please note, that in order to speed up the analysis of similar issues it is a good idea to enable fine grained logs for both plugins BigGantt/BigPicture and BigTempate, then try to reproduce the issue and send the support team the log file you produced.