About BigPicture

BigPicture installation and updates

Quick start with BigPicture

BigPicture Sizing Guide

Cloud vs. Server - Key Differences in BigPicture on These Platforms

BigPicture Export

Progress Tracking

Tutorials and tips


 BigPicture 7.10 and earlier

Concept of a Program

Setting up BigGantt and BigPicture to support next-gen projects

 BigPicture release notes

BigPicture Cloud Backlog


About BigGantt

BigGantt installation and updates

Cloud vs. Server - Key Differences in BigPicture on These Platforms

 BigGantt release notes

 Release notes
 Jira Cloud

 Jira Server


 BigPicture Enterprise
 Jira Cloud

 Jira Server

 Jira Cloud

 Jira Server

 Jira Cloud

 Jira Server

Knowledge Base

Tutorials and tips

Trust Center

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titleNext-Gen Disclaimer

Please be informed that due to cloud platform architecture Next-Gen Projects are not fully supported. Please find more information here

We advise using standard scrum projects. Here is a quick instruction which project type to select.

If you are seeing similar warnings it would usually mean that you need to add missing custom fields to your project screens.

Identify your missing fields

First of all you need to identify what the numbers of your custom fields stand for i.e. find the name of the numbered customfields used by the plugin. These fields obviously have different numbers for different instances so you have to pay attention to your 'Program warnings' screen which gives you the 'Project key' and the 'customfield_number' you need to look after.

Now go to Settings >> Add-ons >> BigPcture/BigGantt Task configuration menu on the left and find the fields.

You might want to use CTRL+F to find it.
Note also that it may be necessary to expand the drop down options to find the right customfield and if your program is using per project configuration please remember to check the correct Task configuration customfields.

Add the missing fields to your project

Once you know what your fields are, you have to add these fields to the screens of your project.

Go to your projects in Jira and choose the project identified by the KEY you see in the error prompt.

Choose any issue, open it in new browser tab.

From the 'Admin' dropdown menu choose 'Where is my field?'

Start typing in the name of the field which you identified is related to your error and choose it from loaded options.

Once you get the dialog box , scroll down the prompt and click the "Scrum Default Issue Screen" link next to red [X] icon (or another screen which is the proper screen to configure for your particular configuration).

It will take you to the "Issues Configuration screen".

Here you need to add the name of the field which you identified is related to your error at the bottom 'Select Field' input.

Be sure to add all your missing fields.

Clear the error log

The final step is to click 'Clear log' button as soon as the pop-up error message appears again.

That's it but if you still need more information you can find detailed documentation in this article.

In case you still have problems

Finally in case you still need help remember, you can always contact our helpful support staff at who are always happy to help via the Service Desk.





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