If you are experiencing problems or seeing errors exporting your Program to a file
or creating a Program from an imported file
it may be due to incompatible versions of our BigPicture/BigGantt and BigTemplate plugins.
Generally the rule of thumb is to always keep your plugins up to date. It is not only a good idea because of lack of compatibility issues but also the latest bug-fixing and functionality improvements. If for some reason updating the plugin is not a trivial matter in your organization, then to ensure compatibility always choose the version of BigTemplate plugin that was released at the same time as the version of the Big Picture/BigGantt plugin currently in use.
How to check which version is the right one?
The easiest source of information is our Atlassian Marketplace product page:
CollapsedCloudJira Cloud2018-02-07Minor version update
Collapsed2.6.4-jira7Jira Server 7.0.0 - 7.9.2 2018-04-19 Bug Fix
Collapsed2.6.3-jira7Jira Server 7.0.0 - 7.9.2 2018-04-11 Bug Fixes & Improvements
Collapsed2.6.2-jira7Jira Server 7.0.0 - 7.8.4 2018-03-27 Bug Fixes
Collapsed2.6.1-jira7Jira Server 7.0.0 - 7.8.4 2018-03-19 Bug fixes
Collapsed2.6.0-jira7Jira Server 7.0.0 - 7.8.4 2018-03-13 Improvements & Bug Fixes
Collapsed2.5.15-jira7Jira Server 7.0.0 - 7.8.4 2018-02-23 Bug Fixes
Collapsed2.5.15-jira6Jira Server 6.2.1 - 6.4.14 2018-02-23 Bug Fixes
Collapsed2.5.14-jira7Jira Server 7.0.0 - 7.7.4 2018-02-16 Bug Fixes
Collapsed2.5.14-jira6Jira Server 6.2.1 - 6.4.14 2018-02-16 Bug Fixes
Collapsed2.5.13-jira7Jira Server 7.0.0 - 7.7.4 2018-02-09 Bug fixes
Collapsed2.5.13-jira6Jira Server 6.2.1 - 6.4.14 2018-02-09 Bug Fixes
Collapsed2.5.12-jira7Jira Server 7.0.0 - 7.7.4 2018-01-17Bug fixing
Collapsed2.5.12-jira6Jira Server 6.2.1 - 6.4.14 2018-01-17 Bug fixing
Collapsed2.5.11-jira7Jira Server 7.0.0 - 7.6.5 2018-01-08 Bug Fixes
Collapsed2.5.11-jira6Jira Server 6.2.1 - 6.4.14 2018-01-08 Bug Fixes
In case of problems
If you are still having trouble following these simple steps or your problem is more complicated you are always welcome to contact our helpful Support Team at firstname.lastname@example.org. They are always more than happy to help. Please note that in order to speed up the analysis of similar issues it is a good idea to enable fine grained logs in that very same Technical information menu for both plugins BigGantt/BigPicture and BigTempate, then try to reproduce the issue and send the support team the log file you produced.