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 BigPicture

About BigPicture

BigPicture installation and updates

Quick start with BigPicture

BigPicture Sizing Guide

Cloud vs. Server - Key Differences in BigPicture on These Platforms

BigPicture Export

Progress Tracking

Tutorials and tips

Integrations

 BigPicture 7.10 and earlier

Concept of a Program

Setting up BigGantt and BigPicture to support next-gen projects


 BigPicture release notes

BigPicture Cloud Backlog

 BigGantt

About BigGantt

BigGantt installation and updates

Cloud vs. Server - Key Differences in BigPicture on These Platforms

 BigGantt release notes

Shortcuts
 Release notes
 BigPicture
 Jira Cloud

 Jira Server

 Trello

 BigPicture Enterprise
 Jira Cloud

 Jira Server

 BigGantt
 Jira Cloud

 Jira Server

 BigTemplate
 Jira Cloud

 Jira Server

Knowledge Base

Tutorials and tips

Trust Center

BigPicture 8 is here!

Discover the landmark edition of the Atlassian Marketplace top-selling app! The new version is available to all Cloud, Server and Data Center users. Visit BigPicture 8 Documentation to learn more about it.


If you are experiencing problems similar to the one presented in the screenshot below


it may mean that you are having problems with your application cache.

How to solve such problems?

There is a simple one-click way to try and solve such problems. All it takes is going to JIRA ADMINISTRATION >> Manage apps >> BigPicture/BigGantt >> Technical info menu,

finding the and clicking the "Clear cache", "Clear permission cache" and "Fix Integrity Checker errors". That's it.

In case the fix fails

If you are still having trouble following these steps or your problem is more complicated you are always welcome to contact our helpful Support Team via the Service Desk. They are always more than happy to help. Please note that in order to speed up the analysis of similar issues it is a good idea to enable fine grained logs in that very same Technical information menu, then try to reproduce the issue and send the support team the log file you produced.

HIGHLIGHTS