If you want to start using our plugin afresh, here is how to make sure that there will be no old data interference after reinstall.
Simply follow the procedure below.
- Disable your Plugin
- In your JIRA database, please delete all of tables, sequences and other objects which begin with:
- AO_0456E7_ - for BigPicture
- AO_8AC478_ - for BigGantt
- AO_DA6AB9_ - for BigTemplate
Execute the following script:
select s.id id1, p.id id2
from propertystring s
inner join propertyentry p on p.id = s.id
where p.property_key = 'AO_0456E7_#';
delete from propertystring where ID = <id1>;
delete from propertyentry where ID = <id2>;
Depending on the plugin's database you would like to alter, 'AO_0456E7_#' should be replaced with 'AO_8AC478_#' or 'AO_DA6AB9_#' in the script given above.
In case of any problems
If you are still having trouble following these steps, or your problem is more complicated, you are always welcome to contact our Support Team via the Service Desk. We are always more than happy to help.